Article Title: Marketing Hat For Graphic Designers Or Wannabe's
Author: Joy Gendusa
Word Count: 1541
Article URL: http://www.isnare.com/?id=5693&ca=Marketing
Format: 64cpl
Author's Email Address: karla_jo@postcardmania.com
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Many people think that the quality of any graphic design is
determined by how aesthetically pleasing it is: Although making
the card look good is important, this couldn't be further from
the truth. The only true measure of any design, at least
commercially, is "How well does it pull?". By pull we mean what
type of response does it elicit? Does it pull in calls, or pull
people into the store? In essence, does the design accomplish
what it set out to do?
From this fact it is not a reach to come to the conclusion that
the merit of a graphic designer is based on the performance of
his or her designs. You may be able to put together the most
beautiful ad that the world has ever seen, but if it doesn't
make the phone ring it isn't worth the paper that it is printed
on.
By giving clients designs that are not only attractive but,
more importantly, that get them the response they need to turn
a profit, you are making it much more likely that they will be
willing and able to come back to you for future services. In
short, if the ad doesn't make your client any money, you don't
make any money in the future.
The following text is a breakdown of the different actions to
take and ways to make sure that your beautiful design is also a
big time moneymaker for both you and your client.
Chapter 1: "BE" the Target Market
There is a monkey loose in your office and you can't seem to
get any work done. The only solution is to catch the little
distraction and FedEx him back to the jungle that he came from.
Question: How do you
catch a monkey? You have to get into his head, think like him.
You have to "BE" the monkey to find out what is going to bring
him close enough for you to catch him.
What does an annoying monkey have to do with Marketing Design?
Keep reading.
Every potential customer is like the monkey. They are going to
do whatever they want unless you can persuade them to listen to
you. You have to get into their head, think like them, "BE"
them. A monkey is a simple animal so you can probably get his
attention with the stereotypical banana.
Human beings on the other hand are extremely complex. Then you
add in the fact that the mailing list is targeted and it can
get quite challenging. Following are a few examples:
1) Product = Wrinkle Reducing Eye Cream.
Who do you need to "BE"? Probably a woman over the age of 40.
Try it. Pretend you are a woman over 40 with crows feet
(wrinkles around the eyes, for all you guys) and they are
getting worse and worse each day. Did you do it? Are you her?
Good.
Now, how bombarded with advertising is this woman over 40 that
you're being? Just think about it. PLENTY! So how are you going
to communicate to her in an ad to get her to respond?
You may have a headline that pushes the button of how upset she
is about those crows feet like, "Crow's Feet Getting Worse as
You Age?" You may want to show a before and after shot.
2) Product = New Golf Ball that goes farther and straighter
than the competition.
Your target market is Senior Citizen golf enthusiasts in the
state of Florida. So what is the number one benefit of this
particular product for that target market? To answer that
question you should use three things:
. Reasoning
. Experience
. Research
In this golf case, in particular, I can tell you from others'
stories that the older the guy, the straighter the ball goes.
Practice makes perfect and older people have generally had much
more practice. Also, as people get older they start to lose
strength over all. This means that they will start to lose
distance on their shot. It is relatively easy to tell that the
distance factor is going to be the biggest benefit and
therefore should be the focus of the ad.
Sometimes it's really easy, most times it's not.
3) Product (Service) = Refinancing.
This example has you trying to determine the biggest benefit of
refinancing a mortgage for families with a household income of
$75k, revolving debt of $15k and 2+ children. Sound
complicated? It can be. Maybe the benefit is getting cash to
pay off their debt, maybe it's paying for college, or even
lowering their monthly payments. There is no real way to tell
just by looking at the situation. Now you are going to have to
do some research.
Chapter 2: Research the Target Market
Research can be as in depth as actually phoning some of the
people in the target market and conducting surveys, or it is
often as simple as talking to your client about his experiences
with past customers. Start with the easiest action and survey
your client. Here are some good questions to ask:
1. What do your top five customers have in common?
By this I mean, what do your top five customers' orders have in
common. Do they all purchase a certain add on? Is there a
service that none of them take advantage of? This will help
tell you what a "good customer" actually is to that client.
2. What is the most-often-stated benefit of your service?
Is it product? Is it service? Is it price? Ask them, they know
and you need to know for obvious reasons.
3. What do they think is the most beneficial part of their
service to their customer?
Many companies have already done the research, or have been
doing it long enough to just give you the information out
right.
It is not always obvious what is going to be the benefit that
is going to pull the most response. Use your three assets
(Reasoning, Experience and Research) to get as close as
possible. As time goes on you will build up your experience,
but in the beginning you will need to rely more heavily on your
Reasoning and Research. And the easiest and fastest thing you
can do is to "BE" the target market.
Now back to the targeted family that we want to refinance their
home. Pretend you are a family man or woman with a household
income of the $75k with revolving debt of $15K and you've got
two kids! Kids can be pretty expensive. So, why would you like
to refinance?
Chapter 3: You Want the Customer to do WHAT?
Since you've now figured out what the customer needs to hear to
be interested, next you need to figure out what it is you want
from them. What are you trying to accomplish? Sometimes it is
as simple as getting them to go to your website for more
information. Other times you are looking for them to pick up
the phone and actually place an order. Whatever it is that you
want them to do you need to state it clearly on the promo
piece.
For example, if you want them to call and talk to a
representative, the card should very clearly say "Call today
and speak to one of our representatives for more details." This
simple statement tells the customer exactly what you want them
to do. It even tells them when to call - "today". Believe it or
not, people like to be told exactly what to do in advertising.
You should make it easy as possible to make the requested
action. The more your prospects have to think, the less likely
they are to actually act.
Another key part of the call to action is supplying the proper
accompanying information along with the request. In this case,
the phone number should be prominent and be the closest element
to your call to action. Common sense would seem to tell you that
as long as the phone number is somewhere on the promo they will
find it and give you a call. The reality is that if the number
isn't right there for them to see, your response rate will drop
considerably.
Make sure that the call to action is bold and easy to
understand. And keep any important contact information in close
proximity to the call to action.
These are the three most important steps that a graphic
designer needs to take to make a piece that will be aesthetic
and pull at the same time. Pull = a call, a walk-in, a buy, a
response - all for more money in their door. Which, by the way,
gets you remunerated for your services and is actually your
exchange for a job well done. Their customers buying means your
customers are pleased and wanting more of your services. And
it's a happier, prospering world.
About The Author: Joy Gendusa founded PostcardMania in 1998,
her only assets a computer and a phone. By 2004 the company did
$9 million in sales and employed over 60 people. She attributes
her explosive growth to her ability to choose incredible staff
and her innate marketing savvy. Visit
http://www.postcardmania.com
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