[aageneral] How To Complain & Get Results!
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article as written with no changes to article or resource
box. Please notify me when and where you will use it.
620 words
"How To Complain & Get Results"
What are you upset about? Are you angry, annoyed,
irritated about something or someone? Do you have
a grievance? Have you been offended or treated
unfairly? You can complain and get results. If you
have a problem with your school, city, county,
state, or national government you can do something
about it. Or if you have disputes with your
landlord, a business or company, you can use the
following steps to DO SOMETHING ABOUT IT.
SEND A LETTER.
You will want your letter to stand out. Put yourself
in the place of the person receiving your letter,
and remember that your goal is not to get revenge
or angry, but to get results. If you want results,
the best way is to make your letter short, factual,
and reasonable.
HOW TO SAY IT - State the problem clearly and fairly.
What is it that is bothering you? What needs to be
done to correct it? Give all the important facts.
Provide complete and accurate names, addresses, and
information. Include appropriate documentation.
Tell why you think it is important that the complaint
should be taken care of. Request a reasonable possible
solution. In closing, express your confidence that
the matter will be handled to your satisfaction.
WHAT NOT TO SAY - Avoid sarcasm, accusations, abuse,
blaming, smart remarks, and emotional outbursts. You
will only antagonize the very person who can help you.
Negative letters are not effective, and they will only
make you look foolish. Do not hint for free products or
"compensation" beyond what you are due. Don't threaten
to sue. This is generally recognized as a bluff.
People usually leave that to their lawyer. You might
indicate (if you mean it), that you are going to take
them to small claims court. This is one possible way
of achieving a quick inexpensive solution.
WRITING TIPS - Write the letter soon after it happens.
In the first line of your letter state clearly what you
want from the company. Then state it again in the last
line. Place more emphasis on how the problem can be
resolved and less emphasis on details of the mix-up,
your reactions and feelings, and what a disaster it
has all been. Keep track of the names and titles of
the individuals you have spoken with, the date, time,
and outcome of each conversation, and include this
information.
If your complaints have several items/components, set
these items off in a numbered or bulleted list to make
it easier for the reader to see and respond to them.
Assume that the person you are writing to is unaware
of the problem. Say that you are sure someone would
like to know what has occurred. Write with the
assumption that the reader will be willing to resolve
the problem. Stick to one issue. State facts, avoid
emotions. Make sure you send it to the right person.
Use a light touch when possible (a little humor).
Assume that the person is going to help you, and let
this show in your letter. Try to get the person on your
side by pointing out something you have in common.
Close with an optimistic note. "I'm sure you will have
a solution for this problem."
Kathy Thompson will write your letters for you; personal
and business. With over 25 years of experience, Kathy
provides writing & typing services. For more information
go to; http://www.faceuptoit-youcan.com/services.html
Get help now with anything you need written.
Contact Kathy at; writing4u@faceuptoit-youcan.com
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article as written with no changes to article or resource
box. Please notify me when and where you will use it.
620 words
"How To Complain & Get Results"
What are you upset about? Are you angry, annoyed,
irritated about something or someone? Do you have
a grievance? Have you been offended or treated
unfairly? You can complain and get results. If you
have a problem with your school, city, county,
state, or national government you can do something
about it. Or if you have disputes with your
landlord, a business or company, you can use the
following steps to DO SOMETHING ABOUT IT.
SEND A LETTER.
You will want your letter to stand out. Put yourself
in the place of the person receiving your letter,
and remember that your goal is not to get revenge
or angry, but to get results. If you want results,
the best way is to make your letter short, factual,
and reasonable.
HOW TO SAY IT - State the problem clearly and fairly.
What is it that is bothering you? What needs to be
done to correct it? Give all the important facts.
Provide complete and accurate names, addresses, and
information. Include appropriate documentation.
Tell why you think it is important that the complaint
should be taken care of. Request a reasonable possible
solution. In closing, express your confidence that
the matter will be handled to your satisfaction.
WHAT NOT TO SAY - Avoid sarcasm, accusations, abuse,
blaming, smart remarks, and emotional outbursts. You
will only antagonize the very person who can help you.
Negative letters are not effective, and they will only
make you look foolish. Do not hint for free products or
"compensation" beyond what you are due. Don't threaten
to sue. This is generally recognized as a bluff.
People usually leave that to their lawyer. You might
indicate (if you mean it), that you are going to take
them to small claims court. This is one possible way
of achieving a quick inexpensive solution.
WRITING TIPS - Write the letter soon after it happens.
In the first line of your letter state clearly what you
want from the company. Then state it again in the last
line. Place more emphasis on how the problem can be
resolved and less emphasis on details of the mix-up,
your reactions and feelings, and what a disaster it
has all been. Keep track of the names and titles of
the individuals you have spoken with, the date, time,
and outcome of each conversation, and include this
information.
If your complaints have several items/components, set
these items off in a numbered or bulleted list to make
it easier for the reader to see and respond to them.
Assume that the person you are writing to is unaware
of the problem. Say that you are sure someone would
like to know what has occurred. Write with the
assumption that the reader will be willing to resolve
the problem. Stick to one issue. State facts, avoid
emotions. Make sure you send it to the right person.
Use a light touch when possible (a little humor).
Assume that the person is going to help you, and let
this show in your letter. Try to get the person on your
side by pointing out something you have in common.
Close with an optimistic note. "I'm sure you will have
a solution for this problem."
Kathy Thompson will write your letters for you; personal
and business. With over 25 years of experience, Kathy
provides writing & typing services. For more information
go to; http://www.faceuptoit-youcan.com/services.html
Get help now with anything you need written.
Contact Kathy at; writing4u@faceuptoit-youcan.com
[Non-text portions of this message have been removed]
########################################################
Looking For Quality Content?
The Syndicator provides free, quality syndicated articles
for your website that are automatically updated each week.
Syndication feeds include:
Business/Sales
Internet Marketing/Promotion
Web Design/Development
Biz Tips
Web Design Tips
Home & Family Matters
Dinner Ideas
Health & Fitness
Horoscopes
AngelVoice
Headlines
and more...
http://www.web-source.net/syndicator.htm
########################################################
Post Articles: mailto:aageneral@yahoogroups.com
Subscribe: mailto:aageneral-subscribe@yahoogroups.com
Unsubscribe: mailto:aageneral-unsubscribe@yahoogroups.com
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